Privacy Policy

Last Updated: February 26, 2026

At SUBSG.com (operated by Wondrousway Pte Ltd as the Authorized Franchisee of Subway), we value your privacy. This policy outlines how we collect and use your data.

  1. Collection of Personal Data
    We collect information that identifies you ("Personal Data") to process your orders. This includes:
    • Contact Information: Name, email address, phone number, and delivery address.
    • Order Details: Products purchased, date and time of order, and special dietary notes.
    • Payment Information: Handled via third-party secure payment gateways. We do not store full credit card numbers on our servers.
    • Technical Data: IP address, browser type, and cookies to improve your browsing experience.
  2. Purposes for Collection and Use
    We use this data to:
    • Process and deliver your orders.
    • Communicate updates regarding your delivery.
    • Send our marketing information about our goods, services, events and promotions.
    • Comply with legal obligations and prevent fraudulent transactions.
  3. Data Protection
    We implement industry-standard security measures to protect your personal data. We do not sell or rent your personal information to third parties. However, we may share your data with:
    • Delivery Partners: Third-party logistics (e.g., GrabExpress, Lalamove, or in-house delivery team) to fulfill your delivery.
    • Payment Processors: To facilitate secure transactions.
    • Legal Requirements: If required by Singapore law or government authorities.
  4. Data Security
    We implement reasonable security arrangements to prevent unauthorized access or disclosure. However, no method of transmission over the internet is 100% secure. We encourage you to adopt safe and secure browsing habits on your end.
  5. Data Retention
    We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
  6. Cookies
    Our website uses cookies to improve your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings.
  7. Your Rights (Access and Correction)
    Under the PDPA, you have the right to:
    • Access: Request a copy of the personal data we hold about you.
    • Correction: Request that we correct any inaccuracies in your data.
    • Withdrawal of Consent: You may withdraw consent for marketing at any time by clicking "Unsubscribe."
  8. Order Confirmation
    We will send an electronic acknowledgement via email to the customer upon successful submission of the online order. Please check your spam folder if it does not appear in your inbox. If we are unable to deliver due to weather, availability of riders, bad traffic conditions, customers will be notified immediately upon receiving order confirmations on our end.
  9. Order Cancellation and Refund
    Once your order is confirmed, you will not be able to change the ordered items. Cancellation of orders will not be entertained. All orders placed are final. Exchange of goods are not available. We do not provide refunds once the order is submitted and confirmed by the customer. If you are unable to pick up your order on the selected delivery time slot without giving us notice, you will be liable to pay the full amount of your order.
  10. Contact Us
    For any questions regarding this policy, please contact us at sales@subsg.com.
  11. Management Rights
    Management reserves the rights to change and amend the clauses, terms & conditions without prior notice.